FREQUENTLY ASKED QUESTIONS

Booking

How can I secure a booking?


You can book instantly through the website, with us over the phone, or by email. Your booking isn’t confirmed until you have paid all or part of the price of the holiday. We’ve always tried to be as lenient as possible, but unfortunately this has ended up with us being let down at the last minute. You can pay by BACS, Credit Card, PayPal, or cheque.




What do I need to bring with me on the day?


Please remember to bring your photocard driving license, your DVLA check code, a bill from the last 3 months with your home address on it, and a way of paying the security deposit.




What’s a DVLA check code?


The DVLA check code replaced the paper counterpart of your driving license in June 2015. By sharing the code with us, we can view your licence to make sure you it meets our conditions. You’ll need your driving licence number, postcode, and National Insurance Number to get your code. Please note this is only for UK drivers.

  • Go to the Driver and Vehicle Licensing Agency (DVLA Website)
  • Choose ‘View or share your driving licence’.
  • Enter your driving licence number, National Insurance Number and postcode.
  • Choose ‘Share your licence information’ at the top right, and click ‘Get a code’.




How can I pay the refundable security deposit?


You can pay the security deposit by cleared cheque, BACS, PayPal, or using a debit or credit card. With card payments we do a ‘pre-authorisation’ transaction which ringfences the funds in your account without taking the payment. We recommend using a credit card for this as although no money leaves your account, it can prevent you accessing your funds. Additionally, whilst we abort the transaction as soon as you get back, some banks can take much longer to allow you to access the funds again.




Who’s allowed to drive the van?


Included in the cost of hire is insurance for two drivers. You can be covered by our fully comprehensive, self-drive hire insurance as long as you:

  • Hold a UK or European driving license. Some other countries accepted too – please ask.
  • Are aged 23-75
  • Have 3 or more years driving experience
  • Have 6 or fewer penalty points on your license.

Other exclusions apply, so please check if you’re not sure.




Can we leave our car with you while we’re away?


We have a very limited amount of space at MCH-HQ, so we’d prefer it if you could arrive by tram, train, bus, or we can collect you from the station or the airport. If you can’t get a lift, then please get in touch and we’ll try and arrange something for you.





The Vehicle

How many people does the van sleep?


The rear seats pull out into a double bed suitable for 2 adults which is 190cm x 105cm.

The roof bed is 225cm x 100cm so perfect for 1 adult or 2 children.

There’s also the option of the driveaway awning which has a 240cm x 140cm bedroom pod in it. This will also sleep 2 adults or children.




What are the dimensions of the van?


The vans are all 4.9m long, 2.0m high, and 1.9m wide




Are there ISOFIX points in the van for child seats?


All seats in the vans have 3-point seatbelts, but due to the design of the pull-out bed, there are no ISOFIX points.




How much fuel does the van use?


It normally costs around £90 to fill the diesel tank in the van. Average fuel consumption is around 35mpg. You should be able to travel for around 600 miles on a full tank of diesel, which works out at 15p per mile.




What storage space is there in the van for when we’re travelling?


Each van has plenty of storage space. There are lots of little cubby holes, but the main bits are approximately:

  • Under the rear seats – 55cm deep x 25cm high x 80cm wide
  • Under the rear of the bed – 65cm deep x 39cm high x 95cm wide
  • On top of the rear of the bed – 60cm deep x 75cm high x 115cm wide
  • The wardrobe – 90cm deep x 120cm high x 45cm wide
  • Space behind the front seats – 105cm x 115cm




Is there a tow-bar or roof-rack?


At the moment none of our vans have roof racks or tow bars as people usually find they have enough space in the van itself without needing to take extra stuff. We do have a limited number of bike racks available which attach to the tailgate.




Do you have any campervans with an automatic gearbox?


At the moment I only have campervans with manual gearboxes. As soon as I get an automatic, I'll update the site to let you know!





Equipment

Do I need electric hook up at the Campsite?


There’s an electric hook-up cable provided, so you can use it if you wish, but it isn’t essential. The leisure battery will run everything while you’re away – the only thing that won’t work on the leisure battery are the 3 pin 240v sockets, but there are USB sockets to charge your phones.




What equipment is included?


  • A first aid kit and a fire extinguisher
  • A kettle, a Cafetiere, tea, coffee, and sugar, salt and pepper
  • 2 saucepans, a frying pan and utensils
  • Plates, mugs, glasses, cutlery and a bottle opener
  • Jump leads (just in case) and an electric hook-up cable
  • A folding BBQ, mini-windbreak, camping chairs, table and picnic blanket
  • Tea towels, bin bags, cloths and sweeping brush
  • A full water bottle for the sink
  • Optional sun canopy, driveaway awning, bike rack




What about bedding?


We don’t include bedding as people are usually very particular about their perfect pillow and ideal quilt! You’ll just need to bring pillows and a sheet and duvet, or just a sleeping bag if you prefer. If you’re visiting from abroad and don’t have space for a sleeping bag, just let us know and we can sort some bedding for you. If you’re intending to sleep in the roof space, you’ll just need a roll mat or small airbed. We can provide one if you don’t have your own.




Is the driveaway awning easy to put up?


After a lot of research into the ‘perfect awning’ we chose the Outwell Country Road, as it is good quality, spacious, sturdy, relatively compact to transport, and yes – easy to put up. There’s a link to a video here which shows how to put it up, but just check with us before you go if you aren’t sure! The footprint of the awning is 3m x 3.4m.




Do you have a slightly more fabulous awning?


Yes we do! If you want a bit more style and luxury, you could take our ‘Glawning’, an awesome 4 metre bell tent with a bedroom pod, carpet, and even a woodburner! You can see more information here




Will we need levelling chocks?


We don’t provide levelling chocks with the vans, as most UK campsites are relatively level. When we’re away in the van we use the spirit level app on our phone to find a bit of flat field to get the van as level as we can and that normally does the trick!





Everything Else

What are the collection and drop-off times?


Our standard collection time is from 3pm, and drop-off is by 11am. We’ll always try to be flexible on the timings, but this can’t be guaranteed.




Can you recommend some campsites?


Sure, we’ve been to sites up and down the country in the vans, so more than happy to recommend sites for you. Everyone has very different ideas of the perfect campsite, so we’ve tried to include a real mix on this map. If you know of any cracking sites that we haven’t listed, please let us know so we can add them to the map.




Who does the conversions on your vans?


We use a company called Vamoose to convert all of our vans. They’ve been converting Volkswagen vans for decades, and design their own pop-top roof, Bedrock reclining bed, and lots of other nifty features. They install a Waeco fridge, a Smev sink, and a Wallas XC Duo hob and heater. If you’re thinking of getting your own van converted, give them a call!




What’s the difference between the vans?


There’s a comparison chart on the website which gives an overview of the vans, but essentially they’re all the same. The main difference is that some have 5 seats and some have 4 seats.




Do you rent out campervans or larger motorhomes?


We only have short wheelbase Volkswagen T6 campervans available for hire.




Do you allow dogs?


Absolutely, we love dogs, and dogs love the campervans! There’s plenty of space for a crate or bed in the van, and they love chilling under the canopy when you’re at the campsite. There is a small surcharge of £25 for the additional cleaning time to get the van ready for the next person.




Where can we leave a review after our trip?


We love to get feedback when you get back from your trip. Please do let us know anything you feel we could improve. If you want to leave a review you can go to TripAdvisor or Google, you can follow us and share content on our Facebook page, or you can follow us and use #manchestercamperhire on Instagram to share your pictures.





© 2018 Nick Roberts Manchester Camper Hire Ltd